Effective Date: June 19th, 2025
Last Updated: June 19th, 2025
Our Commitment to Privacy
The Sarnia-Lambton Ontario Health Team is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services.
We are bound by Ontario’s privacy legislation, including the Personal Health Information Protection Act (PHIPA) and the Freedom of Information and Protection of Privacy Act (FIPPA), which govern how we handle your personal and health information.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Professional Information: Job title, organization, professional credentials
- Demographic Information: Age range, postal code, preferred language
- Health-Related Information: Only when voluntarily provided through forms or surveys
- Website Usage Information: IP address, browser type, pages visited, time spent on site
How We Collect Information
Directly from You: When you:
- Fill out contact forms or surveys using Gravity Forms
- Subscribe to newsletters or updates
- Register for events or programs
- Contact us via email or phone
Automatically: Through:
- Website cookies and analytics
- Server logs
- Google Translate usage
Use of Information
We use your personal information to:
- Provide healthcare coordination and support services
- Respond to inquiries and provide customer support
- Send newsletters, updates, and program information (with consent)
- Improve our website and services
- Conduct research and quality improvement initiatives
- Comply with legal and regulatory requirements
- Facilitate communication between healthcare providers and patients
Third-Party Services
Gravity Forms
Our website uses Gravity Forms to collect information through contact forms and surveys. Information submitted through these forms is:
- Stored on our secure servers
- Used only for the purposes indicated on the form
- Not shared with third parties without your consent, except as required by law
Google Translate
Our website includes Google Translate functionality to improve accessibility. When you use this feature:
- Text content may be sent to Google’s servers for translation
- Google may collect usage data as outlined in their privacy policy
- No personal health information should be translated using this tool
- We recommend using professional translation services for sensitive health information
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
With Your Consent: When you have explicitly agreed to share information with specific partners or providers
Healthcare Partners: With other members of the Ontario Health Team network to coordinate your care (with appropriate consent)
Service Providers: With trusted third-party vendors who assist in website operation, subject to confidentiality agreements
Legal Requirements: When required by law, court order, or to protect the rights and safety of individuals
Emergency Situations: To prevent serious harm to health or safety
Data Security and Storage
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Secure server infrastructure with encryption
- Regular security audits and updates
- Access controls and user authentication
- Staff training on privacy and security practices
- Secure backup and recovery procedures
Data Retention: We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.
Your Privacy Rights
Under Ontario privacy legislation, you have the right to:
- Access: Request copies of your personal information we hold
- Correction: Request correction of inaccurate or incomplete information
- Withdrawal of Consent: Withdraw consent for certain uses of your information
- Complaints: File a complaint with the Information and Privacy Commissioner of Ontario
To exercise these rights, contact our Privacy Officer using the information provided below.
Cookies and Website Analytics
Our website uses cookies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website functionality and user experience
You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.
Children’s Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16 without parental consent.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website and update the “Last Updated” date. Significant changes will be communicated through our website or direct notification.
Contact Information
Sarnia-Lambton Ontario Health Team
info@sarnialambtonoht.ca
For Privacy Complaints:
Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, ON M4W 1A8
Phone: 416-326-3333 or 1-800-387-0073
Website: www.ipc.on.ca
Definitions
Personal Information: Information about an identifiable individual, including name, contact details, and other identifying information.
Personal Health Information: Any identifying information relating to the physical or mental health of an individual, healthcare services provided, or payments for healthcare.
Ontario Health Team: A group of healthcare providers and organizations working together to provide coordinated, patient-centered care in a specific geographic area.
This privacy policy is designed to comply with Ontario privacy legislation. For specific legal advice regarding your privacy rights, please consult with a qualified legal professional.